Jon Arnold

Author's details

Name: Jon Arnold
Date registered: April 19, 2011

Biography

Jon Arnold is an independent telecom analyst primarily focused on IP communications and disruptive technologies, such as VoIP, mobile broadband, contact centers, telepresence, unified communications, social media and Web 2.0. He has been consulting about these technologies since 2001, and can be followed on his widely-read Analyst 2.0 Blog. Jon also contributes to other publishers, such as UCStrategies and Focus.com, speaks regularly at industry events, and is frequently cited in both the trade press and mainstream business press.

Latest posts

  1. Three Lessons Learned from Valley Business Solutions — January 28, 2015
  2. Valley Business Solutions – what being an MSP means for their Customers — January 21, 2015
  3. Valley Business Solutions – why becoming an MSP is a Good Idea — January 15, 2015
  4. ADTRAN Case Study – Transitioning from Products to Managed Services — January 8, 2015
  5. Will UC be about Process or Outcomes in 2015? — December 30, 2014

Most commented posts

  1. You Know UC is Working When… — 3 comments
  2. Who are you really selling to with UC? — 3 comments
  3. Owning Your Community with UC – Can Rewards Work? — 2 comments
  4. Would you Rather UC Stood Still? — 2 comments
  5. What if Unified Communications Were a Car? — 2 comments

Author's posts listings

Jan
28
2015

Three Lessons Learned from Valley Business Solutions

This is the fourth and final post in my series based on case study research done with ADTRAN customer Valley Business Solutions – VBS. They represent a great example of how channel partners are finding ways to reinvent themselves as their world of legacy telephony gives way to both Internet-based and wireless forms of communications. …

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Permanent link to this article: http://blog.adtran.com/three-lessons-learned-from-valley-business-solutions/

Jan
21
2015

Valley Business Solutions – what being an MSP means for their Customers

I’m continuing the case study analysis of this ADTRAN customer because they’re a great example of how a channel partner can transform their business and find new ways to add value with their customers. In my last post, I reviewed why becoming an MSP is good for both Valley Business Solutions and ADTRAN, and now …

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Permanent link to this article: http://blog.adtran.com/valley-business-solutions-what-being-an-msp-means-for-their-customers/

Jan
15
2015

Valley Business Solutions – why becoming an MSP is a Good Idea

My last post began a case study exploration of Valley Business Solutions (VBS), an ADTRAN customer based in Tennessee. Normally the focus of a case study is about how a vendor solved a particular problem for a customer, but my research indicates something bigger going on. There was a case study element in that post, …

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Permanent link to this article: http://blog.adtran.com/valley-business-solutions-why-becoming-an-msp-is-a-good-idea/

Jan
08
2015

ADTRAN Case Study – Transitioning from Products to Managed Services

Welcome to 2015, and I look forward to helping you keep on the pulse of Unified Communications. In keeping with a new year, it’s time to change things up with a different focus. For the next couple of posts, I’m going to feature a case study about an ADTRAN customer, Valley Business Solutions. I recently …

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Permanent link to this article: http://blog.adtran.com/adtran-case-study-transitioning-from-products-to-managed-services/

Dec
30
2014

Will UC be about Process or Outcomes in 2015?

In my last post, I talked about whether UC is disruptive or being disrupted. Both are going on, but these days it seems more like the latter. UC can certainly be disruptive – in a good way – by integrating many widely-used applications into a common interface. That’s the UC that most of us understand …

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Permanent link to this article: http://blog.adtran.com/will-uc-be-about-process-or-outcomes-in-2015/

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