Jon Arnold

Author's details

Name: Jon Arnold
Date registered: April 19, 2011

Biography

Jon Arnold is an independent telecom analyst primarily focused on IP communications and disruptive technologies, such as VoIP, mobile broadband, contact centers, telepresence, unified communications, social media and Web 2.0. He has been consulting about these technologies since 2001, and can be followed on his widely-read Analyst 2.0 Blog. Jon also contributes to other publishers, such as UCStrategies and Focus.com, speaks regularly at industry events, and is frequently cited in both the trade press and mainstream business press.

Latest posts

  1. Is Today’s UC Space being Disruptive, Disrupted, or Both? — December 17, 2014
  2. Managing UC when all your Employees are Tech-Savvy — December 10, 2014
  3. What Happens with UC When All Your Employees are Tech-Savvy? — December 4, 2014
  4. What’s your Plan for Tech-Savvy Employees with UC? — November 26, 2014
  5. What to do with UC when Employees are Tech-Savvy — November 19, 2014

Most commented posts

  1. Who are you really selling to with UC? — 3 comments
  2. You Know UC is Working When… — 3 comments
  3. What Message Should IT Send About IT for UC? — 2 comments
  4. Understanding Risk with Unified Communications — 2 comments
  5. What if Unified Communications Were a Car? — 2 comments

Author's posts listings

Dec
17
2014

Is Today’s UC Space being Disruptive, Disrupted, or Both?

I’m asking this question for a good reason, and if you’ve been following UC over the past few months, you’ll know why. Having worked closely with the vendor community, I have seen UC evolve on a company-specific basis as well as overall for the broader ecosystem. This space has gone through some distinct phases, and …

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Permanent link to this article: http://blog.adtran.com/is-todays-uc-space-being-disruptive-disrupted-or-both/

Dec
10
2014

Managing UC when all your Employees are Tech-Savvy

I’m continuing the thread from my last post which set the stage for this analysis. As noted there, my focus is on scenarios where most all your employees are quite tech-savvy, perhaps more so than IT. That poses challenges for both groups, and I’ve already addressed the former. Now it’s time to review what this …

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Permanent link to this article: http://blog.adtran.com/managing-uc-when-all-your-employees-are-techsavvy/

Dec
04
2014

What Happens with UC When All Your Employees are Tech-Savvy?

Well, maybe not all, but the vast majority. So much so that it’s clear that IT isn’t the smartest one in the room, and everyone knows it.  This may not be your exact situation, but I think there are many cases out there where IT is a bit heavy on the old-school side and employees …

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Permanent link to this article: http://blog.adtran.com/what-happens-with-uc-when-all-your-employees-are-techsavvy/

Nov
26
2014

What’s your Plan for Tech-Savvy Employees with UC?

This continues the thread from my last post where I focused on the higher end of the spectrum in terms of how tech-savvy your employees are. All organizations will have a mix across that spectrum, but as workplace demographics trend younger, you’re going to have a lot of tech-savvy end users. These will be your …

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Permanent link to this article: http://blog.adtran.com/whats-your-plan-for-techsavvy-employees-with-uc/

Nov
19
2014

What to do with UC when Employees are Tech-Savvy

This is the converse to my last post, and presents a very different scenario. To be fair, not all your employees will be this way, but let’s just say it’s the majority. While the definition of “tech-savvy” is pretty subjective, for this post, assume this group is generally on par or better than IT. One …

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Permanent link to this article: http://blog.adtran.com/what-to-do-with-uc-when-employees-are-techsavvy/

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